At Sedsume, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may request a return or refund according to the policy below.

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Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused and in the same condition that you received it
• The item must be in its original packaging
• Proof of purchase (order number or receipt) is required

Items that do not meet these conditions may not be eligible for a refund.

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Non-Returnable Items

Certain items cannot be returned, including:

• Items that have been used or damaged after delivery
• Products returned without original packaging
• Items marked as final sale or clearance (if applicable)

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Return Process

To initiate a return, please contact our customer support team before sending any items back.

Email: support@sedsume.com

Please include the following information:

• Your order number
• The item(s) you wish to return
• The reason for the return
• Photos if the product is damaged or defective

Our support team will provide you with return instructions.

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Refunds

Once your return is received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note that processing time may vary depending on your payment provider.

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Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery.

Provide photos of the damaged product and packaging so our team can assist you quickly.

We will offer a replacement or refund depending on the situation.

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Order Cancellation

Orders can be cancelled within 12 hours of purchase if they have not yet been processed or shipped.

If your order has already been shipped, you will need to follow the return process after receiving the item.

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Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Shipping costs are non-refundable unless the return is due to our error.

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Contact Information

If you have any questions about our Return & Refund Policy, please contact us:

Company Name:
Imagine Creation Combinator Co., Limited

Office Address:
ROOM 1201, 12/F, TAI SANG BANK BUILDING,
130-132 DES VOEUX ROAD, CENTRAL,
HONG KONG

Email:
support@sedsume.com

Phone:
+1 (424) 286-9147